I can not open my Sentry safe after I enter the combination. It has an electronic lock.
If you do not get the green light, the number is ***** correct that you are entering. If the key pad goes green light, it's the batteries are too weak to open the pin for the door handle to open the main door bolt. The program button is for using a personal 'Pin Number' that you want, it's not for the regular factory code.Just enter you factory code without using the program button. This will open the door with the original code.Program button is only for programming a personal code number that is different from the factory code.Make sure the handle is all the way up in the horizontal positionCustomer :I tried that and it didn't work. I also put new batteries in. Still didn't workCraig :Does the light turn green to proceed?Customer :Ihave these number from a sticker on the door csw47477bo427441Craig :That is not the factory code that you have for the safe. That is the model and serial number.Customer :No my screen has an ***** *****ghtCraig :Do you have the original code that came with the safe? Have you ever opened the door?The ***** *****ght means low batteryCustomer :Yes Yes many timesCraig :Have you got new batteries? Do you have new batteries? It's low batteries.. The ***** *****ght means low batteries. Do yo know how to get the old ones out?Customer :I just put in new ones I will change them againCraig :Make sure they are in rightCustomer :Changed batteries light still amber. I don't remember the light ever being green.Craig :Check the batteries to make sure they are fresh, how long have you had them? The ***** *****ght is telling you that they are bad. That's why it won't open. Buy new 'Duracell batteries'Customer :They are less than a year oldCraig :I understand but they are low, that's what is wrong, trust me, get new Duracell and try it. The light is sensing low voltage on the batteries and that's why it won't take the code.Customer :okCraig :Make sure you put them in correctly, facing the right way. Did you check that? One battery could be backwards and cause this.