If you do not get the green light, the number is XXXXX correct that you are entering. If the key pad goes green light, it's the batteries are too weak to open the pin for the door handle to open the main door bolt. The program button is for using a personal 'Pin Number' that you want, it's not for the regular factory code.
Just enter you factory code without using the program button. This will open the door with the original code.
Program button is only for programming a personal code number that is different from the factory code.
Make sure the handle is all the way up in the horizontal position
Itried that and it didn,t work. I also put new batters in.
Still didn,t work
Does the light turn green to proceed?
Ihave these number from a sticker on the door csw47477bo427441
That is not the factory code that you have for the safe
That is the model and serial number.
No my screen has an XXXXX XXXXXght
Do you have the original code that came with the safe?
Have you ever opened the door?
The XXXXX XXXXXght means low battery
Yes Yes many times
Have you got new batteries?
Do you have new batteries?
It's low batteries..
The XXXXX XXXXXght means low batteries
Do yo know how to get the old ones out?
Ijust put in new ones Iwillchange them agin willtake a few minutes
Ok I will be here
make sure they are in right
changed batteries light still amber . I don,t remember the light ever being green.
Check the batteries to make sure they are fresh, how long have you had them?
The XXXXX XXXXXght is telling you that they are bad
go buy new 'Duracell batteries'
That's why it won't open
Tey are less than a year old
I understand but they are low, that's what is wrong, trust me, get new Duracell and try it
The light is sensing low voltage on the batteries and that's why it won't take the code
Make sure you put them in correctly, facing the right way
Did you check that?
One battery could be backwards and cause this
How can I get in touch with you if this doesn,t work. Won,t get batteries untl tomorow. They are in right.
Come back here, you can find me, you will have an email link to this post
Get the new batteries it will work...
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