Hi there try the following.......
Remove the SoundLinkTM USB key from your computer, wait
30 seconds, and insert it again.
Let me know,
If this answer helps you please click the ACCEPT button.
I have tried all of these things and the computer still doesn't recognize the SoundLInk USB Key.
Any other ideas?
Thanks so much,
working on it, give me a few minutes........
Hi Colleen, please visit the following link. Go to page 10 of the PDF file where it says "preparing your computer", follow these steps exactly and tell me at which step you are having problems. I understand that you nmay have already tried this, but I need to be sure we are on the same page, and then we'll go from there.
Yes, I have tried all the steps on page 10. Every thing seems to be working okay, except I cannot get my computer to detect the hardware. I've gone into the control panel and tried to add new hardware, but am unable to get it to recognize the device. It asks for a disk, which was not included with the SoundLink. Any other ideas?
In my opinion you have a faulty bluetooth device. Either the transmitter/reciever or both. I have opted out of the question to allow another expert to hopefullly solve this for you.
Thanks for your patience.
Okay, thanks for trying. I will wait to hear from someone else.