Hello & Welcome,
Do you have the Model number of your converter box? It should be printed on a label, perhaps on the back or bottom of the box.
Also, do you have the original remote available for this box?
No, I think I threw the digital converter packaging away. By "box", do you mean TV set? If so, yes. And yes, this is the original remote that came with the converter...
Sorry for the delay.
The model number should be on the converter itself - on the back or bottom of the unit, usually on a sticker. That is what I'm looking for.
There are no stickers or imprints or raised letters of any kind on this thing. It is black, the power, volume and channel buttons are gray, and it's about an inch and a half wide, 5 inches long and about 3/4 inches deep.
It will turn the power on and off, so that's ok, but how do I get my picture, and channels back? I have 1 channel coming in clear, but no sound with it. That's all.
Greg, on the bottom of the converter box itself it has the number STB7766C. Sorry to be so slow with this!
I just saw your response & thank you for that information.
Let me send you a link to the manual for this converter. You should be able to just click the link and it will appear on your screen. Please let me know if that does not happen.
Manual <<--CLICK HERE
Once you have that manual, you should look at page 10 - at the top - where it talks about "Searching for Channels". It would be best to do a channel search to see if the box can find the channels again. Here is a picture of those instructions.
Please give that a try and let me know what happens.
Thanks, XXXXX XXXXX