Hi, and welcome to Just Answer
I am sorry, but since resetting the password XXXXX possibly allow an unauthorised person access to your DVR, you must contact the Swann Helpdesk for the instructions on how to do this.
if you want I can help you to contact them
but there is nothing more we can do as this deals with the security of your system
Was that your answer? The password XXXXX forgotten.
I understand, but this is the security provided and designed by Swann. You just need to contact them and they will verify your info and support you in recovering your system
Swann Communications USA Inc.XXXXXbr />Santa Fe Springs 90670Telephone: 1-800-627-2799Email: firstname.lastname@example.org
Please note that this number is XXXXX free call to Swann head office, Melbourne Australia. The Time Zone in Melbourne is GMT +10hours. Approximate times are shown below. Please remember to subtract an extra hour in daylight saving time. Daylight saving time in Melbourne Australia runs from the last Sunday in October until the last Sundayin March.
Swann was contacted. There is no tech support for this version. It is an older version. is there no advice that you can provide, other than contacting Swann, which I have already done?
try to press the “pause” button 12 times on the front panel and see if it will reset the DVR's password XXXXXthe factory default password XXXXX (0000).
if that does not work, try to press CH1 (channel 1) button 6 x times
This is an older model. there is no pause button of the front of the system.
Pressing the channel one button six times just brings the picture onto the screen one size and doesn't offer any other options pertaining to the password.
I am really sorry, but with this kind of problems, the tech support of Swann should be the best
I mean, this is not something related to some malfunctioning of the unit or electronics inside
If Swann support does not provide any help with that, I cannot do much more
I will opt out from this question so that other experts will be able to answer to it
please do not reply to this message, if not the question will get back to me