What is the model number of the Kindle? How long have you had it?
There is no other model number information on the Kindle ot the packaging. I received it as a gift in March, 2010. I just began to use it today.
Ok. It's probably a recent model, and it's likely under warranty.
First, try resetting it. Slide the power switch and hold it for 20 seconds. Do that with the power plugged in, and with it unplugged.
I tried sliding the power switch and holding it for 20 seconds with the power plugged and then with the power unplugged, The screen remains frozen. Do I need to send it to a Kindle repair facility to have it repaired? Is ther a repair store in the Fort Lauderdale, Florida area?
If the reset didn't fix, it then it will need to be repaired. Your best option will be to have Amazon do the repair. They may even cover it for free under warranty. Just call the number below and they will be able to repair it:
If I answered your question, please click the Accept button. Let me know if you need any more help with it.
I just called Amazon. They are sending me a replacement. Thanks for your help.