Try resetting it.
Take the back cover off, and look for a hole near the battery. Using a pointy object, like a straightened paper clip, push the button in that hole.
Let me know whether or not that fixes it.
If my answer was helpful, please click the Accept button.
Did the reset fix it?
it did not work
Try disconnecting the battery, and then leave it out for a minute, and then reconnect it.
still did nothing
Did you do the reset with the Kindle plugged in, or with it unplugged?
Try plugging it in, and then do the reset
Yes that worked!!! thank you so much. Does the Kindle work on an airplane?
Yes, you can use it on an airplane.
Please click the ACcept button if my answer was helpful
That's when it froze on me when I was flying, was that a coincidence?
Most likely a coincidence.
Did the battery run all the way down when it froze?
No problem. Please don't forget to click the Accept button if the answer was helpful