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Craig, Electrical/ Electronic Technician
Category: Consumer Electronics
Positive Feedback: 91.6 %
Satisfied Customers: 4524
Experience: 33 years troubleshooting electronic and electrical control systems for all types of equipment.
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Currently in jerusalem Israel. Kindle seems to have lost all

Customer Question

Currently in jerusalem Israel. Kindle seems to have lost all of my books with no access to connection to retrieve them. Only book available is first one in my active list Thoughts as to how to retrieve while we are here.
Thanks
RXXXXX XXXXX XXX-XXX-XXXX
Ross@smithross com

Submitted: 3 years ago.
Category: Consumer Electronics
Picture
Expert:  Craig replied 3 years ago.

You have coverage there in Jerusalem, here is the coverage map so it's not that. YOu need to power off and let it come back up and find the coverage.


http://client0.cellmaps.com/tabs.html#cellmaps_intl_tab

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Customer: replied 3 years ago.

Powering off does not improve anything. That was, of corse, the first thing I tried. Any other thoughts?

Picture
Expert:  Craig replied 3 years ago.

Are you outside where you can get a good wireless connection? Maybe the building or something. The map shows global coverage throughout Israel

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Customer: replied 3 years ago.

I have tried the open air with no buildings higher than where I was. I can't even get to the Menu to play with settings because I can not connect.

Customer: replied 3 years ago.

Keep in mind my iPhone connects perfectly with Pelephone 3G from where I am. The kindle should also

Customer: replied 3 years ago.

Kindle says"if problem persists, pls restart kindle from the Menu in Settings and try again". This is of no use since I apparently can't get to the menu or settings without being able to connect

Customer: replied 3 years ago.

Kindle says"if problem persists, pls restart kindle from the Menu in Settings and try again". This is of no use since I apparently can't get to the menu or settings without being able to connect

Is there a "hard reset" for this Kindle?

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