How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shahid_Sony Your Own Question

Shahid_Sony
Shahid_Sony, Technician
Category: Consumer Electronics
Satisfied Customers: 5350
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech.
Type Your Consumer Electronics Question Here...
Shahid_Sony is online now
A new question is answered every 9 seconds

I have a Sony CDP-CX355, which I constantly get a table error

Customer Question

I have a Sony CDP-CX355, which I constantly get a table error on. Is there anyway to fix this? The table just continues to spin, back and forth.
Submitted: 4 years ago.
Category: Consumer Electronics
Expert:  Gina-Mod replied 4 years ago.
Hi,

I'm Gina, a Moderator for JustAnswer. :)

Thanks for your question! I'm sorry that you haven't received an answer yet. The response rate on JustAnswer is usually over 95%, but sometimes questions go un-answered when:

1. the question may be unclear
2. the question seems to request an answer for something that cannot be explained online adequately
3. the Experts that are online simply don't have the resources to answer your question fully

Please feel free to re-word your question or add additional information you might feel helpful for the Experts to assist you.
If you would still like to receive an answer from an Expert, just let me know, and I will do my best to assist you by finding an Expert to help you.

If you have any questions regarding deposits or billing, please feel free to use the help link below:

http://www.justanswer.com/help/contact.aspx



Best,
Gina
JustAnswer Moderator
Customer: replied 4 years ago.
Relist: I still need help.
Expert:  Aric replied 4 years ago.

Hello, Try unplugging AC power to the unit for 60 minutes, then plug back in and power on while pressing the eject button. Let me know what happens.

 

Also, it may be possible that the lens is dirty and that not reading the discs is causing the unit to continuously search for the discs. Let me know and we can go from there.

Customer: replied 3 years ago.
I have unplugged it for several days, and while it doesn't have an 'eject' button, it does have an open/close button for the front door. I have powered it on, and held almost every button down during the process. It continues to spin back and forth for awhile before still telling me that there is a table error.
Expert:  Aric replied 3 years ago.
I will opt out and open the question to other experts.
Expert:  Shahid_Sony replied 3 years ago.
Hi,
Can I help you to get it fixed?
Thanks.
Customer: replied 3 years ago.
If you think you are able to help me get it fixed, by all means please do.
Expert:  Shahid_Sony replied 3 years ago.
OK, this unit has few opto-coupler / sensors in disc mechanism to send movement signals to system control chip and any of opto-coupler looks defective and causing table spin constantly.
This unit has bit complicated disc mechanism and if you are handy with electronics stuff repair then take off top cover of unit and disassemble disc mechanism to take out table, 4 sensors are located on T-Sensor board under that table and I believe any of them is bad.
You should have related service manual copy that will help you in disassemble process as it has exploded views for that.
Hope these info will help.
Thanks.
Customer: replied 3 years ago.
I've removed the T-Sensor board from the unit. None of the 4 sensors on the board look defective, that being said, I'm waiting for a friend to return my multi-meter so that I can run a few more tests on the sensors.
Expert:  Shahid_Sony replied 3 years ago.
If you get pulse from sensors on that board then it is fine. Below are PCB and Schematics images of T Sensor board that will help to test it properly. I would again recommend to have service manual copy of unit.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here





Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    163
    I am here to help you!
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    163
    I am here to help you!
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Engineer

    Satisfied Customers:

    2244
    VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    3715
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    Systems Engineer

    Satisfied Customers:

    1317
    FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems
  • http://ww2.justanswer.com/uploads/SI/SiliconSavant/2012-6-27_192716_201264172651profile.64x64.jpg.64x64.png Daniel's Avatar

    Daniel

    Electrical Engineer

    Satisfied Customers:

    1177
    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
  • http://ww2.justanswer.com/uploads/LI/littlerusty2005/2012-1-11_574_rusty2.64x64.jpg Rusty's Avatar

    Rusty

    Customer Service

    Satisfied Customers:

    1167
    Over 20 years electronics experience. How may I help you today?
  • http://ww2.justanswer.com/uploads/greenowl/2008-12-31_012617_martinphoto.jpg Martin's Avatar

    Martin

    Engineer

    Satisfied Customers:

    1113
    16 years, include works in aluminium plant, industrial machinery, military weapons, programming