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iMayne
iMayne, Technician
Category: Consumer Electronics
Satisfied Customers: 309
Experience:  5 years dealing with Electronic devices and Computer related programs and hardware.
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My Kindle is frozen. How do I get in unfrozen

Customer Question

My Kindle is frozen. How do I get in unfrozen
Submitted: 6 years ago.
Category: Consumer Electronics
Expert:  iMayne replied 6 years ago.
Hello

For Kindle 1, do this:

1) Hard reset with paper clip in the "reset" hole under back cover.

2) Totally disconnect the battery & then reconnect it.

Kindle 2:


1) Remove your Kindle from the charger

2) Slide the power switch to the right and hold it there

3) Slowly count to 15 (the switch has to be held in-place for at least 15 seconds).

4) Release the switch.

 

******Battery Removel Process For Kindle 1*******

 

1. Turn-off your Kindle

2. Find a soft cloth or other means to protect the face of your Kindle

3. Place your Kindle face down on a flat, secure surface

4. Slide the gray back cover off of your Kindle

5. You will see the gray battery in it's compartment

6. Note the battery compartment has a rounded "notch" on one end

7. Using your finger (not a screwdriver or any other device that might damage your Kindle)gently push the battery to the back of the compartment then lift it out

8. The battery is attached to your Kindle by a white plastic connector and several wires

9. GENTLY pull the white connector back until the battery is disconnected from your Kindle

 

Try those steps and let me know.

 

Regards



Edited by iMayne on 5/29/2010 at 5:08 PM EST
Expert:  iMayne replied 6 years ago.
Hello

Have you tried the reset process?

Regards