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My Garmin, a nuvi 765, Serial No. 10R-024462 was working fine

 
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  • Answered by:Rod
  • Systems Engineer
  • Positive Feedback: 98.2 %
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Customer Question

My Garmin, a nuvi 765, Serial No. 10R-024462 was working fine on a recient trip. However, on the way back, the set up was fine but it would not acquire the satellites. This unit is just over one year old. Any ideas as to what the touble could be?

Thanks, David

 

Optional Information:
Make: Garmin
Model: nuvi 765I

Already Tried:
Not sure just what I could do, other than re-boot which did not resolve the problem.

Submitted: 1082 days and 13 hours ago.
Category: Consumer Electronics
Value: $16
Status: CLOSED

Accepted Answer

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Expert:  Rod replied 1082 days and 12 hours ago.

Hi David,

Have you applied any of the Garmin updates to the nuvi since you have had it? If not, you should, as Garmin provides software updates to the operating system for symptoms like this. You need to go to this web site and download the Garmin WebUpdater program. Install it on your computer - first - before connecting the Garmin.

Once installed, connect the Garmin and start the program, this will apply any updates to the operating system and should correct your problem. Sometimes, when an update is applied, you will need to do a system reset - and allow at least 15-30 minutes for satellites to reacquire.

Thanks,
Rod

Expert TypeSystems Engineer
Category: Consumer Electronics
Pos. Feedback: 98.2 %
Accepts: 1316
Answered: 5/27/2010

Experience: FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

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