How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Consumer Electronics
Satisfied Customers: 6887
Experience:  Engineer / Consultant
Type Your Consumer Electronics Question Here...
Greg A. is online now
A new question is answered every 9 seconds

garmin c330 will not aquire satellite

Customer Question

garmin c330 will not aquire satellite
Submitted: 5 years ago.
Category: Consumer Electronics
Expert:  Greg A. replied 5 years ago.

Hello & Welcome,


Can you tell me how long you have owned your C330 and when this issue started to happen?



Customer: replied 5 years ago.
I've had it 2 years now. Back in December, it was very slow to come up. Sometimes as long as an hour. Now, it doesn't come up at all.


Expert:  Greg A. replied 5 years ago.

Hi Bob,


Do you have a USB cable that allows you to connect between the unit and your computer? Is should look something like this picture (below), or at least the ends should look like that.





Customer: replied 5 years ago.
Hi Greg,,
No, I don't have a USB cable. My computer skills are limited. How would the cable help?

Expert:  Greg A. replied 5 years ago.

Hi again,


The "plan" is to connect your unit to the computer and get the latest and greatest software that controls the system. This is a free program that Garmin makes available for anyone that has their GPS units.


Let me send along the notes about these types of symptoms. You can probably ignore the first part about what is needed to be able to acquire satellite signals, as I am assuming you are "in the clear" when using the unit.



If your StreetPilot c3xx series device is no longer acquiring satellites, please read the article linked below to ensure that this is not being caused by something in your environment:

Why won't my unit acquire satellites?

If after reading the above article your unit is still having problems, please ensure that your unit's software is up to date. You can do this by using our WebUpdater® program.

If you have tried all of the above suggestions and your unit is still not acquiring satellites, you can perform a master reset by doing the following:

Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.

  1. Start with the unit powered OFF and unplugged from power.
  2. Touch and hold the bottom right corner of the touchscreen.
  3. Power the unit ON and continue pressing the screen until a new message displays, "Do You Really Want To Erase All User Data?".
  4. Touch Yes and go through the set up again.

Take the unit outside and let it set with a clear view of the sky for 3-5 minutes to acquire satellites. If the unit still does not acquire satellites after this, please contact Garmin Product Support.



Just as a note: if you have a digital camera or similar device, you may have a cable that will work - to do the updates. If not, you can get these cables at almost any electronics store, office supply store, or even some department stores with an electronics department. Almost anyone that carries digital cameras or GPS units should have one of these. Or if you don't have anything local to you, you can get them through Amazon for pretty cheap. See Link Here.


Again, the idea is to get the latest software on the unit, as there have been issues over the last couple of years that relates to acquiring the satellite signals. Some units will take a LONG time to get the signals, and others will take a VERY LONG time (up to an hour or more). That is way too long, and in most conditions, 1-2 minutes should be "normal" for these units.


Please let me know what you find and if you get a chance to do these updates.



Customer: replied 5 years ago.
Update will not download on my computer.
Expert:  Greg A. replied 5 years ago.

Hi again,


Can you tell me what happens when you try?


Do you get a specific error message of any kind?



Customer: replied 5 years ago.
I did reset the unit, and it found the satellite, but it took a long time. When I tried to download, nothing happened. Pilot error?

Expert:  Greg A. replied 5 years ago.

Hi Bob,


Not sure about pilot error ... Did you get the Webupdater program loaded on your computer and run that? It does most, if not all, the work.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Previous | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    I am here to help you!
< Last | Next >
  • John's Avatar


    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    I am here to help you!
  • Steve G.'s Avatar

    Steve G.


    Satisfied Customers:

    VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
  • Louie's Avatar



    Satisfied Customers:

    25+ yrs. experience in the field and 5+ yrs. online, down to component level.
  • Russell H.'s Avatar

    Russell H.

    Service Tech

    Satisfied Customers:

    7+ years of professional experience
  • Pete's Avatar


    Electronic Engineer

    Satisfied Customers:

    12+ years experience installing and repairing electronics.
  • Michael Hannigan's Avatar

    Michael Hannigan


    Satisfied Customers:

    25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
  • Rod's Avatar


    Systems Engineer

    Satisfied Customers:

    FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems