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Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 13737
Experience:  20+ years in trade TV and Electronics
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my samsung er 5100 cash register is frozen - none of the buttons

Customer Question

my samsung er 5100 cash register is frozen - none of the buttons work.

The power works. I unplugged the cash register, plugged it back in - still, none of the buttons work.

No error codes appear in the display.



Submitted: 6 years ago.
Category: Consumer Electronics
Expert:  Anthony replied 6 years ago.

Hello
Welcome

 

Have you tried to clear the memory?

 

Can you make the mode switch go to "service mode" position, you may need the manager key for this

 

Anthony

Customer: replied 6 years ago.
no, i haven't tried to clear the memory. My key can put the register in "program" mode, but i don't have a key to put it in service mode.
Expert:  Anthony replied 6 years ago.

Hello

 

I'm not sure you can do this any other way the machine needs to go into service mode

 

Please leave this with me while I consult the service information

 

Anthony

Customer: replied 6 years ago.
ok
Customer: replied 6 years ago.
Turned the cash register on this morning - now it has a steady beep sound and shows an error E1
Expert:  Anthony replied 6 years ago.

Hello

 

You do need the C key I'm afraid this is to get it to go into service mode

 

I am still awaiting an email to see if their is another way to do it but as it stands the master key or C key is what is required

 

The machines software has gone glitchy in all probability so anything can happen including additional errors

 

Anthony