It sounds as if the laser eye is dirty. They need a cleaner disc every 6 months of use.
(About 100 hours).
Since it's not possible to use a cleaner disc at this time, turn on unit and open drawer; leaving it open, unplug unit. Take case off, and locate the laser eye where the drawer slides on top of. It's circular-shaped, and has a tiny circuit board surrounding it.
Soak a q-tip in rubbing alcohol, and swab laser eye well. Using a clean, lint-free cloth
polish surface well.
Plug unit in, not focusing on laser; drawer should either close or stay ready for a CD.
In either case, put in a CD, without bothering to hook unit up to your system, and observe units' behavior. It should look for the CD, and start to recognize the presence of such. Hopefully, by now, you can remove your CD.
Please update me of your/its' progress, thanks.
Edited by techguy on 12/23/2009 at 6:49 PM EST