this reset did not help. Kindle still did nothing.
yes it was off for quite some time. once i went out of town and forgot to bring it, more recently I was in a very bad car accident. I spent a week in Shock Trauma, then quite some time at a rehab hospital, without the kindle. it was home and turned off. I am at home recovering now but when i first got home i still couldnt use the kindle. so yes it was off for a long time.