How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask techguy Your Own Question

techguy, Technician
Category: Consumer Electronics
Satisfied Customers: 149
Experience:  17+ years in electronics
Type Your Consumer Electronics Question Here...
techguy is online now
A new question is answered every 9 seconds

Re Bass Reflex Magnavox AZ9040 portable mini system w/tape

Customer Question

Re: Bass Reflex Magnavox AZ9040 portable mini system w/tape player, radio and CD player. The CD player has quit on me indicating "no disc" when there is one in the player. I got it to work twice, but if I don't use it on a regular basis - it quits again. Are they still being manufactured or, if not, can I send it to you for repair? I LOVE this sound system. I've got Two speakers attached w/ wiring. Can you help me?
Submitted: 6 years ago.
Category: Consumer Electronics
Expert:  techguy replied 6 years ago.



It seems a classic case of the CD pickup eye needing to be cleaned.


If you can get the CD to spin, trying it several times, get a CD pickup

cleaner disc, insert it it as per instructions. Make sure you can get it to

play the cleaner disc on the prescribed track. If this part takes hold,

you're in luck. That ought to do it, every 200 hours or so of play.


If not, take the case off the unit, open drawer, unplug, and find the tiny "eye"

and, with a little alcohol on a q-tip, clean well, and wipe with a lint-free cloth.


Nine times out of 10, the eye is dirty, and causes problems.


If this helps, please press ACCEPT, and also remit applicable feedback, thank you!



Customer: replied 6 years ago.
I have used CD cleaners before, but never used alcohol on the eye - nor did I know that the unit should be unplugged. Ugh!! If this fails, will I be charged another fee for contacting you again?
Expert:  techguy replied 6 years ago.

No, you won't be charged again. just please don't accept the answer until this gets worked out.


Also, the alcohol on the eye is only when the eye is so dirty, the system can't read the eye anymore to recognize the cleaner disc. This would be after you've tried using the cleaner disc, without success.


The disc would still be good to have in the case of doing subsequent cleanings.


I'll be available to help every step of the way!

Customer: replied 6 years ago.
Hi, Just tried the alcohol as you instructed - the "thingie" on top seems to be out of whack - I hear a rubbing sound - so I covered the eye carefully and sprayed a bit of WD-40 on the top of the "thingie" . This Cd player was purchased at Circuit City in 1995, and has been the perfect sound system for me. How can I find out if they are still manufacturing this item? Any suggestions??
Expert:  techguy replied 6 years ago.

Can't find this system anywhere; I can imagine why it's a favorite, it's got a lot of upgrades.


If, by any chance, you got it working OK, we're good.


I did, however, in case you didn't get it working, find a replacement eye pickup assembly at:

Go to AZ9040 on a drop down list, and click on AZ9040; quite a ways down,

in alphabetical order. It's $22.95 + shipping, and you can get someone to install it.


Let's keep it running!


Expert:  techguy replied 6 years ago.

I'd also recommend if this is too much for you to take on, to have the unit repaired.

The repair service probably has that assembly, also, thanks.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Previous | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • John


    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    I am here to help you!
< Last | Next >
  • John's Avatar


    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    I am here to help you!
  • Steve G.'s Avatar

    Steve G.


    Satisfied Customers:

    VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
  • Louie's Avatar



    Satisfied Customers:

    25+ yrs. experience in the field and 5+ yrs. online, down to component level.
  • Russell H.'s Avatar

    Russell H.

    Service Tech

    Satisfied Customers:

    8+ years of professional experience
  • Pete's Avatar


    Electronic Engineer

    Satisfied Customers:

    Over 16 years of experience installing and repairing electronics.
  • Rod's Avatar


    Systems Engineer

    Satisfied Customers:

    FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems
  • Martin's Avatar



    Satisfied Customers:

    16 years, include works in aluminium plant, industrial machinery, military weapons, programming