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I have been trying to restor my Iphone and once it starts restoring

Customer Question

I have been trying to restor my Iphone and once it starts restoring software, it turns off. Error 14 comes up.

Submitted: 1507 days and 6 hours ago.

Category: Consumer Electronics

Value: $9

Status: CLOSED

Accepted Answer

Expert: Richard Finney replied 1507 days and 6 hours ago.

HelloCustomer

My name isXXXXX to Justanswer.

I would like to help resolve your problem for you.

Could you have a re-boot of the PC, sometimes this can resolve the problem,

If you cannot update, then delete the old update first.

Open the folder that has the update in it and delete it.

Restart Itunes and connect the phone, Choose Restore

This should re-download the update and fix the phone back to factory settings

at which point you can sync and get your settings back.

I hope this resolves the problem for you

Regards

Richard

Expert Type	Technician
Category:	Consumer Electronics
Pos. Feedback:	98.4 %
Accepts:	751
Answered:	3/24/2009

Experience: A+ PC Technician, M.C.D.S.T. Microsoft Certified Desktop Support Technician.

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Customer replied 1507 days and 6 hours ago.

I tried everything you mentioned, it still quits out during the software reload process

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