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By far the most common cause of this problem, is a glitch in the DirecTv box.Please follow the steps below:1) Shut the TV off, and then disconnect the cable/SAT box, the Yamaha receiver AND the TV from power (unplug their power cords).2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the DiredcTv is unplugged from power (make sure it's secure on both ends).3) Plug the cable box, Yamaha receiver AND the TV back into power, then turn the TV on and attempt to watch a program.
This should restore the sound. However if it does not, then please try another source- such as a DVD player, or Apple TV and see if that has sound. This tells us whether the DirecTv box, or the Yamaha receiver is the root cause of the issue.
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Do you need further assistance here? Can you please tell me the results after doing those steps above?
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