Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This can be from a faulty charger, a bad charge port, a faulty battery, or several other internal hardware failures in the soundlink unit.
Are you able to try charging it on another charger cord? This is a standard micro usb cable, the same type used for most digital cameras and most non-apple cell phones.
If it won't charge on a different cord/charger either, let me know and I'll advise further.
Do you need more help with this?