Hi there and welcome
Just to be sure its not the headphones or speakers, have you tried to connect a different device to the jack to see if that works?
Please let me know
Yes I am here Ron and I replied to you, please watch this page closely for my replies.
I will repeat what I asked you
Can you in windows in the bottom right, right click on the speaker icon and select Playback Devices
Then click on the Headphone icon in the list and click Set as Default.
Then click ok and tell me if you now get sound please via the headphones.
ok, you missed a few steps in my instructions Ron, please take the time to carefully follow the instructions I gave... else this will not work.
I will repeat
Not just click on the speaker icon, its more involved then this.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, please accept the offer and I can connect and fix this for you
I do not know sorry Ron as I am only an engineer here, but usually its an issue with your credit card company rejecting the charge. You can call them to allow it and then try to accept the offer again.
Can you do this please?
yes, for this site please, if you wish, you can contact customer support on 1(###) ###-####/p>
It may seem like a hassle Ron, but its your credit card details so this all needs to be done correctly and securely, but if you contact the number for our customer support they will step you through this.