Hello. Thank you for coming to JustAnswer.
Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.
Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.
You will need the make and model number for a chance of finding the service manual. If you can find that out, I will be happy to look for it and see what I can find for you. Also, with that information I made be able to provide one or more suggested repairs for the problem you are having.