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Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. Please let me know if there as any additional information that you feel might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.
You might not be doing anything wrong. Please try doing a factory reset as follows:
irst press the MENU button, select the “Factory Reset” entry by rotate the CURSOR/VALUE dial and then press the ENTER/SELECT button. When a message appears on the display, select “YES”, then press the ENTER/SELECT button to start the Factory Reset operation. The Factory Reset procedure is complete.
Let me know if that helps or changes anything and we can go from there.
Have you tried standard mode?
It would have to be a case of understanding how it is meant to work. Can you provide an example of what you are pressing to make a chord?
Do you have the latest system update from here?