Hi, I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
Does the key work at all at any time?
Thant will help me to be of what you need to do to fix this as it could be one of two things.
Thank you for choosing Just Answer.