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Customer Question

my Korg MicroKey 32 displays all LED lights on when I plug in to USB ports. No midi triggers come from it when I press the keyboard's keys even though PC and Mac recognise it - any idea how to get it going ?

 



Already Tried:
plugged into Mac and Win machines - same issue. Tried factory reset found on a forum - press and hold both transpose up and down buttons while plugging USB cable into USB-in port. Was working for a whilee when I plugged into my iPad3 via Camera Connection kit and usb powered hub. Then Korg lights did a strange strobe flashing and after that when I plug Korg into any USB port (iPad, iMac, Windows Laptop) all lights stay on, on Korg and no midi out even though Korg is recognised by PC

Submitted: 338 days and 23 hours ago.
Category: Electronic Musical Instruments
Value: AU$18
Status: CLOSED
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Expert:  Michelle-Mod replied338 days and 6 hours ago.


Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!


Customer replied338 days and 4 hours ago.

Hi Michelle :o) yes I would still appreciate an answer if possible. I am checking my emails on and off during today so any help at all would be really really appreciated :O) cheers XXXXX XXXXX ..... Alan

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Expert:  Michelle-Mod replied336 days and 16 hours ago.


Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!


Customer replied336 days and 16 hours ago.

Hi Michelle. Given the answer to my problem seems to be a difficult one as it is hard to find someone with the right expertise, I contacted the original seller of my Korg and he has agreed to replace it under warranty. So I am happy to close the question Michelle. As the question was not resolved, do I need to do anything regarding my credit card deposit Michelle ? Many thanks for trying for me in the meantime ;O)

Customer replied333 days and 15 hours ago.

Michelle - I am totally confused now !! I sent a reply already stating I was not happy to have been charged $18 even though my problem was not resolved, but it's not showing up here. I also answered a survey for Justanswers to the same effect....but I don't know what I'm supposed to do to receive a refund of my $18. Please help....thanks, Alan

Customer replied332 days and 13 hours ago.

Thank you Michelle - I noted that a credit has been made back to my credit card for the $18 today

kind regards, Alan

 
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