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1) Does the GFCI have LOAD wires terminated to it? If so, temporarily remove the LOAD hot and neutral and see if the GFCI works and can reset.
2) Do you have either a 2 wire lead AC voltage tester (a contact type) or a multimeter to confirm voltage at the GFCI LINE side screws?
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Hi, I'm Mike G and I'll assist you if you chose to. Let me know.