Electrical Questions? Ask an Electrician Online.
Hi, I'm Mike and I'll be assisting you. Please stand by while I review your question.
Do you have a 2 wire voltage tester?
OK, you need to test the following on the circuit.
Test at opening closest to the panel. Let me know if you get a voltage reading.
By testing the outlet, receptacle, switch or light as directed on a non working item we will know what we're looking for.
That was a working outlet. You need to be testing at a non working one.
Go to the panel. Open it and test each breaker to neutral to verify they are on.
Are you sure that is on the same circuit? A failed circuit due to a bad connection has the problem at the first dead outlet or the working outlet VC ahead of the dead one. I would check the breakers to eliminate them as the problem.
If the box has no voltage and all the breakers are on and have voltage, there is an open connection somewhere. As I said, it will be at the dead outlet closest to the panel or at a working outlet ahead of it. You don't have to break connections on the circuit. You will only complicate the issue.
Unfortunately not having a circuit map makes troubleshooting more difficult. Circuit directories are worthless. The don't show exactly what's on any circuit. If hot wires are dead in the boxes checked, you either have a junction box or a basement light possibly ahead of the dead outlets. All you can do is keep looking. If you have a clamp meter and enough wire to run from the panel to the dead outlets, I can tell you how to identify the circuit in order to chase the problem from the other end.
Another failure you should know about is when connections of wires are made with previously connected wire, the wire breaks off and it's not apparent by looking at the wire nuts. They will look good but aren't making an electrical connection.
Hey Charlie, how are you making out? If you need further assistance let me know. I would appreciate a 5 star rating. Thanks Mike