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Kevin
Kevin, Licensed Electrician
Category: Electrical
Satisfied Customers: 2926
Experience:  29 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector
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I have a ceiling fan that is not working, I just bought this

Customer Question

Hi, I have a ceiling fan that is not working
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I just bought this house and the ceiling fan is not working, it seems to have power but the blades are not spinning and the light is not turning on
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: I can take pictures
Submitted: 17 days ago.
Category: Electrical
Customer: replied 17 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 17 days ago.
I thought that a neutral white wire was loose but they all seem to be firm in place.
Expert:  Kevin replied 17 days ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be happy to assist you with your electrical question.

1) It appears that the fan has a remote receiver located inside the ceiling canopy cover, correct?

2) Do you have a 2 wire lead AC voltage tester (a contact type)?

Customer: replied 17 days ago.
it has a remote receiver and yes I have a voltage tester.
Expert:  Kevin replied 17 days ago.

Thanks for the replies.

1) Remove the wire splices from the output side of the receiver and measure for voltage using a 2 wire lead AC volt tester or a multi-meter. It is possible that the receiver is defective and may need to be replaced.

Customer: replied 17 days ago.
Please call me.
Customer: replied 17 days ago.
Which one is the output side of the receiver, the black, white, green or blue wires?
Expert:  Kevin replied 17 days ago.

Sorry, but I am not able to make a phone call at this time.

The receiver output side will have black, white and blue wires.

Using the handheld transmitter, measure for receiver output voltage while toggling the transmitter fan/light buttons ON & OFF.

Customer: replied 17 days ago.
I disconnected the ceiling fan and the voltage between black and white wire is 77. Is it normal?
Expert:  Kevin replied 17 days ago.

No, should measure approx 120.

Measure from output black to output green ground wire and let me know the measurement

Customer: replied 17 days ago.
There is only one black and one white wire coming out of the ceiling and the voltage between the two is 77. What do I do?
Expert:  Kevin replied 17 days ago.

The receiver has 2 wires on the input and 3 wires on the output side. The output side has black, white and blue. Measure for voltage on the output side from black to green ground.

Expert:  Kevin replied 17 days ago.

1) If unable to measure for 120 volts on the receiver output side from black to white and from black to ground and from blue to white while toggling the handheld transmitter fan and light kit buttons to the ON position, then the receiver is defective and will need to be replaced. This is assuming that you have 120 volts on the receiver input side.

2) Also make sure the 4 position DIP switch settings are identical at the receiver and at the transmitter.

Hope this helps………If you have any additional questions, just let me know and I’ll be glad to answer them for you.

Otherwise, don’t forget to rate me before you log Off.

Thanks................Kevin:)

Customer: replied 17 days ago.
I just bought a new ceiling fan, but the problem with the voltage remains. The voltage between the white and the black wire coming out of the ceiling is only 78 instead of 120. What should I do?
Expert:  Kevin replied 17 days ago.

1) What about voltage from the ceiling black to the ceiling ground and the ceiling neutral to the ceiling ground? How many volts for these 2?

Customer: replied 17 days ago.
It doesn't have a ground wire.
Expert:  Kevin replied 17 days ago.

The ceiling box is metal which is grounded. Measure from the box to the black and from the neutral to the box.

Customer: replied 17 days ago.
From white to metal box is 19 and from black to metal box is 2.
Expert:  Kevin replied 17 days ago.

Thanks for confirming.

1) Somewhere upstream of the ceiling box there is either a faulty wire splice or a loose wire termination.

Hot to neutral should measure approx 120

Hot to ground should also measure approx 120

Neutral to ground should measure 0

2) If these is a wall switch that over rides the remote control, measure voltage at the wall switch.

Customer: replied 17 days ago.
There is no wall switch. What should I do?
Expert:  Kevin replied 17 days ago.

Is the ceiling fan box wired with Romex cable or with metal conduit?

Customer: replied 17 days ago.
I just took a picture.
Expert:  Kevin replied 17 days ago.

Thanks for the pic

1) Looks like the wiring is either knob and tube or an older version of cloth wires. There is no ground, therefore, disregard the voltage measurements to the metal box. There is also no box connector for the cable. Code violation there.

2) You will need to trace out where the ceiling box connects to on the other end. Will most likely be at a nearby wall receptacle or could be at another nearby ceiling box.

3) Is there an attic area above the ceiling fan box?

Customer: replied 17 days ago.
There is a wall switch that affects the voltage. When the switch is off the voltage is 62 and when the switch is on the voltage is 78. That's very strange.
Customer: replied 17 days ago.
What should I do?
Expert:  Kevin replied 17 days ago.

1) Does one of those switches over ride and control the ceiling fan box or is the ceiling box hot wire tapped off from one of the wall switches?

2) What type of wall switches? Single pole or 3-way's?

Customer: replied 17 days ago.
I think the left switch controls the ceiling fan. I am taking a picture for you. Please let me know what to do.
Expert:  Kevin replied 17 days ago.

How many screws on the left switch? 1 black and 2 brass screws? Looks like a 3-way switch since it contains a black screw?

Customer: replied 17 days ago.
the left switch has one black and two brass screws.
Expert:  Kevin replied 17 days ago.

That is a 3-way switch then. From the black screw to a bare ground wire, measure if there is a constant 120 volts when that switch or the mating 3-way is ON or OFF. If the black screws has a constant 120 volts whether ON or OFF, that is the LINE side connection. You will need to locate the other 3-way switch that is the switched loop wire which extends to the ceiling fan box.

Customer: replied 17 days ago.
From the black screw to a bare ground wire the voltage is 18 when the 3 way switch (left) is on and 4 when the 3 way switch (left) is off.
Expert:  Kevin replied 17 days ago.

OK, there is a problem with either a hot wire or a traveler wire on the 3-ways.

Locate the other 3-way switch that mates to this 3-way and measure for voltage from it's black screw to ground.

Customer: replied 17 days ago.
Is it the switch on the right you are talking about or is it a completely different switch in the house?
Expert:  Kevin replied 17 days ago.

Will be another 3-way switch at a different wall box location.

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