JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Hi Pearl, my Hampton Bay ceiling fan
is controlled strictly by remote. It's the style of remote that has both up light, down light, & reverse features. the ceiling fixture currently is in an appare3nt reset mode in which all it does is flash both the upper & lower lights. is there a method to reset the operaqtion mode so the remote will resync with the fan unit?
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: No thermostat feature.... filters?
JA: Do you plan on doing the work yourself?
Customer: If possible. The remote does function fully with a 2nd ceiling fan in an adjoining room. that why I was thinking that the primary fan fixture requires a reset of some kind. the remote works, the fan won't respond...only flashes with both lights.
JA: Anything else we should know to help you best?
Customer: Does the ceiling fan unit have a reset switch