Electrical Questions? Ask an Electrician Online.
Hi, I'm Mike G and I'll be assisting you. Try swapping the line and load wires.
Defective, replace it.
Your say that you followed the instruction could only be a reversal, defective switch or possibly the instructions weren't followed. Having 2 switches that don't work leave me to think it not wired properly. Team me how it is connected or if possible send a picture.
I need to know how you connected it. You need a hot, load and neutral wire.
The top termination is a white wire ( neutral). The bottom left is a hot and the bottom right is to the light.
That's a 3 way dimmer. Tell me how you connected the wires.
We're 2 of the wires connected together on the old switch?
Well that's the hot, the 3rd black is to the light and you need a white.
Let me know how it goes.
When you get back try this.
1) connect the 2 wires as they were in the other switch.
2) touch the 3rd wire to the two of them to see if the light works and if other outlets are working.
3) if everything does let me know and we can continue.
Anytime after 9AM EST.