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Jason
Jason, Service Technician
Category: Electrical
Satisfied Customers: 4274
Experience:  Over 20 years of experience in all types of installations, troubleshooting, and repairs.
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I have a Hampton bay ceiling fan Model # 26668, with remote.

Customer Question

I have a Hampton bay ceiling fan Model # ***** with remote. I can not get it to reverse, it will change speeds but on/off function and reverse will not work.
Submitted: 11 months ago.
Category: Electrical
Expert:  Jason replied 11 months ago.

Hello. Welcome to Just Answer.

Expert:  Jason replied 11 months ago.

Unfortunately, the Hampton Bay remote receivers are pretty prone to failure. They have sensitive electronic components in them, and if any one of these components fails, the receiver will not work properly.

Expert:  Jason replied 11 months ago.

The fact that it changes speeds properly indicates it's not a wiring problem.

Expert:  Jason replied 11 months ago.

I would replace the receiver with a new one, which is available at any local home store. If you live near a Lowe's store, I can recommend a product that customers have had good success with.

Customer: replied 11 months ago.
There is a lowes close by, is it a universal remote?
Expert:  Jason replied 11 months ago.

Yes, it is. I believe it's made by Harbor Breeze, if I remember correctly. I haven't had a customer who needed one for quite some time. Would you like a link to the Lowe's product?

Customer: replied 11 months ago.
please
Expert:  Jason replied 11 months ago.

Certainly. Please stand by for just a moment while I pull that page up.

Customer: replied 11 months ago.
it does not have a reverse function according to specs
Expert:  Jason replied 11 months ago.

Sorry about that. Let me find a different one for you.

Expert:  Jason replied 11 months ago.

Would you prefer an exact replacement?

Customer: replied 11 months ago.
Expert:  Jason replied 11 months ago.

In that case, you have a couple of options. Home Depot can order an exact replacement if they don't have it in stock. Hampton Bay is exclusive to Home Depot. Or, you can contact the folks at www.eceilingfans.com. I can give you their phone number if you would like me to do so. They are an American company, located in Texas.

Expert:  Jason replied 11 months ago.
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Expert:  Jason replied 11 months ago.

I need to step out to run a quick errand. I'll be back in about half an hour.

Customer: replied 11 months ago.
Thanks Jason, order one. have a good weekend.
Expert:  Jason replied 11 months ago.

Just to make sure I understand... you are ordering a replacement receiver?

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