Electrical Questions? Ask an Electrician Online.
Hi, I'm Mike G and I'll be assisting you. How many and what colors are the leads from the unit? How many house wires in the ceiling box?
Back and white from fan/light and black and white in ceiling box?
Are there pullchain switches on the unit? Is there a remote control?
If you hold the button for the fan for a short time, does it work?
Can you send a picture of the remote for review?
From your desk top load the picture using the paperclip icon or use WWW.tinyoic.com and send me the URL.
I'm an Android user, don't know. Might try one other thing. Look on the fan for a direction switch and make sure it is fully in either direction.
I checked online for the fan instructions. It is shown with a receiver for the remote in the canopy. The unit is powered on the black and white. There are 3 leads into the fan. Black, blue and white. To have the light working the blue and white are connected. The black on the receiver output is either not connected or the fan is defective. Check those connections.