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Hello, My name is ***** ***** i would like to help.
OK, so i am assuming that the fan speed is also not changing when you hit the high mad low buttons?
oh i see, sorry. its not working at all. Was the fan recently installed?
or did it just stop one day..
Depending on how old it is that article may have the answer. We can make sure everything else is good if you have a wire tester handy
one other thing i can think of that would do this is if when you were changing batteries in the remote, OR while cleaning the fan the frequency selectors were moved
there are 4 tab switches in the remote and on the fan, they must match to be on the same channel. The light comes on because the remote is still sending a signal, just on a frequency the fan does not "see"
do the lights on the fan work?
... let me clarify, the lights on the fan will not work if the codes are mismatched
the LED light on the remote will continue light up if the codes are mismatched
yep, ill be here.
if the lights on the fan work with the remote, you have a bad motor or bad connection to the motor
if you can verify that there is 120 volts at the splice to the fan motor then you know the motor itself has gone bad. .... just had another thought, does this fan have a pull chain speed selector?
Oh, and sometimes(most of the time) the fan/light are on switches. Make sure all switches to the fan are in the "on" position.
On the wall in your house :), probably in the same room as the fan.
Thats how they did it before remotes...so old school...you had to get up to turn on the fan/light...kinda like TV
oh and sometimes the switches are in what is known as a "3way" configuration. So there may be two switches that control the same fan
the light switch and fan switch can be separate
but if its just one switch for the whole fan... and its on, you have a bad connection or bad motor
Were you able to get that fan up and running? Please rate me, this is how my company knows i did my best to help...plus i dont get paid unless the answer gets accepted..If you have any other questions i would be glad to help.