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Wayne Roberts
Wayne Roberts, Electrical Technician
Category: Electrical
Satisfied Customers: 78
Experience:  Electrican 6+ years
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Buddy. I have a 20 amp outlet in my closet. the ground wire

Customer Question

Customer: Buddy. I have a 20 amp outlet in my closet. the ground wire way arcing on the box. I’ve replaced the outlet, now when I plug in the power strip to it, it doesn’t trip the breaker but does cut off.
JA: Thanks. Can you give me any more details about your issue?
Customer: Is it because I did not hook up that ground wire?
JA: OK got it. Last thing — Electricians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Electrical
Expert:  Wayne Roberts replied 10 months ago.

hello, my name is ***** ***** i would love to help you with your power strip.

Expert:  Wayne Roberts replied 10 months ago.

let me get this straight, the breaker is not tripping but the power strip "cuts off"

Customer: replied 10 months ago.
The outlet cuts off
Expert:  Wayne Roberts replied 10 months ago.

oh ok, i am assuming it is a standard non-GFCI outlet

Customer: replied 10 months ago.
Expert:  Wayne Roberts replied 10 months ago.

sometimes these receptacles are on a switch. Have you verified if the outlet is switched?

Customer: replied 10 months ago.
It is not on a switch. I put in the new outlet, tested it with my voltmeter. Plugged in the power strip to it. As soon as I turned on my stereo receiver, it cut off
Expert:  Wayne Roberts replied 10 months ago.

Are you able to read 120v hot to neutral and hot to ground with nothing plugged in to the outlet?

Expert:  Wayne Roberts replied 10 months ago.

It could be the hot/neutral terminations were reversed.. The hot wire goes on the gold screw and the neutral goes on the silver screw.

Customer: replied 10 months ago.
The wires are correct, had a test light plugged into it and it worked
Expert:  Wayne Roberts replied 10 months ago.

Try plugging a lamp into the receptacle, if it works you may have a bad stereo receiver.

Customer: replied 10 months ago.
Not the receiver, right now the power strip is plugged into a extension cord going to another outlet. Works perfectly
Expert:  Wayne Roberts replied 10 months ago.

Sounds like a poor termination either in the receptacle itself or somewhere upstream. You are getting 120 V on the multimeter?

Customer: replied 10 months ago.
It's completely dead right now.
Expert:  Wayne Roberts replied 10 months ago.

I would look into wherever that receptacle is being fed from. The connections may be faulty there.

Expert:  Wayne Roberts replied 10 months ago.

You really should attach the bare ground wire to the ground terminal of the receptacle. This is probably why your breaker isnt tripping. That ground wire is necessary for the breaker to trip in alot of conditions.

Customer: replied 10 months ago.
Planning on doing that
Expert:  Wayne Roberts replied 10 months ago.

It compromises the safety of your home to just remove the ground.

Expert:  Wayne Roberts replied 10 months ago.

were you able to find the feed for the receptacle?

Customer: replied 10 months ago.
Not yet
Expert:  Wayne Roberts replied 10 months ago.

typically its at the nearest electrical box in the same or adjoining room.

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