Electrical Questions? Ask an Electrician Online.
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1) Please confirm if this fan model contains a receiver that is located inside the ceiling canopy cover?
2) Have you checked the DIP switch settings on the receiver and the handheld transmitter to make sure they are matching?
3) Does the handheld transmitter contain a fresh battery?
4) Does the fan and light kit contain pull chains or only controlled by the remote control?
5) Do you have an AC voltmeter available to take voltage measurements at the ceiling box splices and at the receiver output?
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