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Wayne Roberts
Wayne Roberts, Electrical Technician
Category: Electrical
Satisfied Customers: 78
Experience:  Electrican 6+ years
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Unit will not heat or turn, electricity is ok, clock works,

Customer Question

Unit will not heat or turn, electricity is ok, clock works, functions appear to ork light on inside comes on, but it will not perform
Submitted: 11 months ago.
Category: Electrical
Expert:  Wayne Roberts replied 11 months ago.

Hello, My name is***** would love to help you with your heater.

Expert:  Wayne Roberts replied 11 months ago.

excuse me, microwave.

Customer: replied 11 months ago.
It is a Microwave.
Expert:  Wayne Roberts replied 11 months ago.

Got it, I had to look up the unit, and guess by your description. How is the unit not performing? Does it sill heat, just weakly?

Expert:  Wayne Roberts replied 11 months ago.

OR , no heat at all..

Customer: replied 11 months ago.
It will not heat and it will not rotate on the inside.
Expert:  Wayne Roberts replied 11 months ago.

Just so we're on the same page. Does this manual look like the one for your microwave?

Customer: replied 11 months ago.
Part of the problem, I do not have the manual.....
Expert:  Wayne Roberts replied 11 months ago.

Awesome, well. I am here to help you. Let see if its an easy fix, if not we can look closer and see if it should be replaced.

Customer: replied 11 months ago.
OK!
Expert:  Wayne Roberts replied 11 months ago.

So, I was reading over page 30.

Expert:  Wayne Roberts replied 11 months ago.

Do any of those things seem like they could be part of the issue? Door not securely closed. must clear previous selection, press start button. Cooking time not entered, clear hit accidentally food weight not entered for defrost.

Customer: replied 11 months ago.
Did you send anything after noticing something on page 30?
Expert:  Wayne Roberts replied 11 months ago.

Do any of those things seem like they could be part of the issue? Door not securely closed. must clear previous selection, press start button. Cooking time not entered, clear hit accidentally food weight not entered for defrost.

Customer: replied 11 months ago.
all is working ok, and all info.will be accepted ok, it jst won't start, it will even count down from set time, but it is not finctionig
Expert:  Wayne Roberts replied 11 months ago.

Got it, Sounds like a fuse.

Expert:  Wayne Roberts replied 11 months ago.

Are you able to open your microwave oven to access its components?

Expert:  Wayne Roberts replied 11 months ago.

It could be a magnetron tube failure aswell

Customer: replied 11 months ago.
not sure, that would not be the inside side compartment, it must be the inside top compartment, I have not gone in there yet
Expert:  Wayne Roberts replied 11 months ago.

ok, does the light stay on when the microwave isn't in use? as in when you shut the door on the microwave and it isn't counting down or in use does the light stay on

Customer: replied 11 months ago.
the light stays on
Expert:  Wayne Roberts replied 11 months ago.

hmm, could be a faulty door switch. You should inspect the latch and all components associated with the door switch to make sure they don't look obviously jammed or broken.

Expert:  Wayne Roberts replied 11 months ago.

If you can access the internal components and have a multi meter handy we can test the components to verify they are functioning correctly. Before you do anything with the microwave you MUST unplug the microwave. ​

Expert:  Wayne Roberts replied 11 months ago.

Do not attempt to access internal components of the microwave without unplugging it.

Expert:  Wayne Roberts replied 11 months ago.
Expert:  Wayne Roberts replied 11 months ago.

We may need it, some of the parts are quite costly and would warrant the purchase of a new microwave.

Expert:  Wayne Roberts replied 11 months ago.

I hope some of this info is helpful :)

Expert:  Wayne Roberts replied 11 months ago.

Pease take a moment to rate my service if you find it helpful. This is how my company knows who I am! :)

Customer: replied 11 months ago.
Merry Christmas, I will be trying some of these in the next few days, thanks
Expert:  Wayne Roberts replied 11 months ago.

You are welcome sir. Merry Christmas to you too!

Expert:  Wayne Roberts replied 11 months ago.

Were you able to get that microwave up and running? I hope you had a merry Christmas! If you found this info helpful please take a moment to rate me :)

Customer: replied 11 months ago.
Hello Wayne, hope you had a great Christmas. I have been out of town, I believe the issue is with the push lever that opens the door...I guess the door latch, my daughter says you can partiall push this and the unit will run normally. What can I do?
Expert:  Wayne Roberts replied 11 months ago.

If you are willing to take the microwave apart then we can replace the latch :)

Expert:  Wayne Roberts replied 11 months ago.

http://www.repairclinic.com/vwo7/PartDetail/b3p6/GE-Microwave-Door-Latch/WB06X10093/874265?modelNumber=JEB1860SM1SS&ss=a6b3d707639&mr=1

Expert:  Wayne Roberts replied 11 months ago.

here is the part :)

Expert:  Wayne Roberts replied 11 months ago.

this is a lick to a video that shows what we will be doing.

Expert:  Wayne Roberts replied 11 months ago.

link*

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