Electrical Questions? Ask an Electrician Online.
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1) Can you provide me with a picture of the wall box with the devices backed out from the box so I can view what you have in place. Don't disconnect any wires from the devices as I also need to see those.
2) How many amps is the breaker and what is the wire size that was installed? 15 or 20 amps? 14 or 12 AWG copper wires?
3) Do you have an AC voltmeter available to take some voltage measurements?