Electrical Questions? Ask an Electrician Online.
Welcome. My name is ***** ***** would be glad to assist.
Please provide the exact model so the specs can be obtained and we can continue further,
IF you have 120 volts between the black and white wires, you would connect black to #L and white to X
Then connect light red wire to #2
Leave the bridge jumper in place between the L and #1
If you have 120 volts power on the red and white instead, swap the black and red wire connections form the above, red on L and black on 2
If you were originally set for 240 volts, this timer will not work
Let me know any questions and keep me posted on results and we can continue as needed, but it should be what you need based on the information posted.
The above information is the correct wiring for the timer.
If the light is coming on and the timer is just not rotating, I suggest to check your neutral connection and the factory Jumper as described.
It would be extremely rare to have a timer of this type not work out the box new.
Never had a bad one in 43 years, they are well designed and built.
It is possible but if the new one on exchange does the same thing, the neutral is what to check, get a voltage meter and test for power between the white and black for 120 volts.