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Does this fan come with a remote control? If it has pull chains, you will have to pull them to turn the unit on ( only for the first time) then you can use the wall switch.
Keep the wall switches on while using the pull chains
Let me know what you have so I can be of further assistance.
You should have a black, blue, and white wire coming out of the fan. Please explain how you connected to the wires coming out of the ceiling.
Also, please test the black and white wire coming out of the ceiling for 120 volts?
Thanks for that information. Everything sounds good so far.
Please put a "known (borrow from a table lamp)" working light bulb in the fixture and try it with the pull chain. Working?
I am a bit suspicious with your testing device. What are you using?
and you have it set on either 200 or 600 VAC?
Agree, this should be a no brainer.
Please test the following:
Black wire and ground wire = should get 120 volts
white wire and the ground wire = should get 0 volts
ok, please let us know the results when you get a chance to test