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Welcome. My name is ***** ***** would be glad to assist.
Need some details around the box and wires.
1. Do you have a 2 lead voltage tester?
2. List EVERY wire entering the box and their colors. If it is wired with cables, there will be a black and white in each cable?
Call them by numbers so we can be on the same page, so to speak.
If all enter the top, then list left to right 1,2,3,4 as an example.
Let me know and we can continue,