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ProGrade
ProGrade, Certified Electrical Contractor
Category: Electrical
Satisfied Customers: 421
Experience:  28+ years exp. - installation, troubleshooting, & repair of commercial, & residential electrical systems.
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My new Hampton bay fan does not work right

Customer Question

my new Hampton bay fan does not work right
Submitted: 1 year ago.
Category: Electrical
Expert:  ProGrade replied 1 year ago.
Welcome to justanswer.com What are the symptoms?
Customer: replied 1 year ago.
lights work but the blades don't turn
Expert:  ProGrade replied 1 year ago.
Is the fan controlled with a remote or wall switch(s)? One or two wall switches?
Customer: replied 1 year ago.
remote
Expert:  ProGrade replied 1 year ago.
This could be caused by a loose connection at the ceiling, a defective pull switch for the fan, a loose connection where the pull switches connect, a defective capacitor, or a defective remote transmitter or receiveR (if applicable) Do you have a multi-meter for testing.
Customer: replied 1 year ago.
the fan is brand new I shouldn't have to troubleshoot it
Expert:  ProGrade replied 1 year ago.
I agree. I would return it for a warranty replacement. When you get the replacement, make sure you have good connections at the ceiling box with new wire nuts.
Customer: replied 1 year ago.
the blades spin freely and you can hear it clicking when you hit the function buttons also it hums when you hit the speed buttons
Expert:  ProGrade replied 1 year ago.
Sounds like the remote is working but there is a problem with the capacitor or even the motor winding. Definitely a candidate for a no-hassle warranty replacement ( except that you have to disassemble the old reassemble & install the new) but this is better than trying a repair. If I had a defective one, I would replace it, not attempt a repair.
Customer: replied 1 year ago.
thanks do you think Hampton bay has a tech line to get a replacement, or go thru home depot?
Expert:  ProGrade replied 1 year ago.
I would go directly to HDepot. You shouldn't have any trouble unless they don't have the model in stock.
Customer: replied 1 year ago.
ok thanks
Expert:  ProGrade replied 1 year ago.
You are very welcome. Good luck with your replacement.
Expert:  ProGrade replied 1 year ago.
Please rate my service unless you have more questions. Thanks again, Ken

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