How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AssuredElectrical Your Own Question
AssuredElectrical
AssuredElectrical, Master Electrician
Category: Electrical
Satisfied Customers: 4241
Experience:  Contractor-42+ Years in the ElectricalTrade
53189252
Type Your Electrical Question Here...
AssuredElectrical is online now
A new question is answered every 9 seconds

Confusing: for several months our elec oven has been working

This answer was rated:

Confusing: for several months our elec oven has been working intermittently - now it won't heat more than 350 deg. The broiler and range top work fine. Recently our microwave smelled like it was burning (electrical) I installed a new microw and it will not sustain heating - heats for 1 minute then stops as if you set the power to be less than 100%. We have been in this house for 20 years and have seen our underground power interrupted - usually one phase - multiple times. The tipoff is always when the dining room chandelier starts to flicker. Our next door neighbor has the same problem - and the light has been flickering lately. PECO came out and did a test and said no trouble found. Over the summer they installed a "smart meter" on a neighbors house 2 doors up. I declined their offer to install a smart meter - heard they were dangerous. The smart meter install and the beginning of our intermittent problems occurred roughly the same time as best I can remember. But again, we have had service interruptions 4 or 5 times on one phase of our AC over the years. Something is up and I cant figure it out. Our elec panel is a Murray Arrow Heart and I don't know how to tell which breakers are on what phase - if I knew I could test the micro wave on a different phase to do some troubleshooting.

AssuredElectrical :

Welcome. My name is XXXXX XXXXX would be glad to assist.

AssuredElectrical :

On the Murray panel, the breakers are lined up and down. Row on the left and row on the right. The left top breaker is called the #1 position. The right top is #2 position. The breakers below them are numbered +2. So, on the left, is 1-3-5-7-9-11-13 and the left side is 2-4-6-8-10-12-14. Now, on the power, it connects starting at the #1-2 position on phase 1. Then the #3-4 position on phase 2. So, what you have is every other breaker on the left and right side is on the same phase. Example: 1-2,5-6,9-10 are all the same on phase one, then the 3-4,7-8,11-12 are all the same on the other phase. This allows the use of a double pole breaker to be installed and operate at 240 volts

AssuredElectrical :

I do not understand a poor rating when I have yet to post an answer?

AssuredElectrical :

Can you please advise how this is determined?

AssuredElectrical :

If you are on line, the system does not show for some reason. Thanks

AssuredElectrical :

If you happen to come back to the site, the answer for the question, is posted now, thanks

AssuredElectrical and other Electrical Specialists are ready to help you

I was contacted by customer service and told that you are unable to view the answer in live chat.

 

I have switched to this Q and A format to attempt and cure the issue.

 

Please advise with a reply if this does indeed resolve the issue.

 

Thanks. I also re-posted the previous answer also.

On the Murray panel, the breakers are lined up and down with a Row on the left and row on the right.
The left top breaker is called the #1 position. The right top is #2 position.
The breakers below them are numbered +2. So, on the left, is 1-3-5-7-9-11-13
and the right side is 2-4-6-8-10-12-14.
Now, on the power, it connects starting at the #1-2 position on phase 1.
Then the #3-4 position on phase 2.
So, what you have is every other breaker on the left and right side is on the same phase.

Example: 1-2,5-6,9-10 are all the same on phase one, then the 3-4,7-8,11-12 are all the same on the other phase.
This allows the use of a double pole breaker to be installed and operate at 240 volts

 

Your panel may have more or less positions, but they are numbered the same no matter the number.

 

 

Related Electrical Questions