Welcome. My name is XXXXX XXXXX would be glad to assist.
Is there a wall switch for the fan, or light? Or both?
Ok, is there a remote, or just the wall switches?
ok, so in the ceiling you have the black wire connected to the black wire on the fan, white in the ceiling to the white on the fan and red wire in the ceiling to the blue on the fan, is all that correct?
ok, and both wall switches are turned on, breaker is on and the pull chains have been tried at the same time?
got it going, thanks
Ok, thats good news. you are welcome, glad to assist.