How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve G. Your Own Question

Steve G.
Steve G., Electrical Engineer
Category: Electrical
Satisfied Customers: 16895
Experience:  27 years in Electrical Engineering, designing electrical plans and specifications.
329447
Type Your Electrical Question Here...
Steve G. is online now
A new question is answered every 9 seconds

hi can you help me

Customer Question

hi can you help me
Submitted: 1 year ago.
Category: Electrical
Expert:  Steve G. replied 1 year ago.
Hello there and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Now..can you tell me the problem you are having with your fan? Please be detailed, remember that you are my eyes and ears so the more info you can give me, the more likely I will be able to help you in return.

Regards
Steve
Customer: replied 1 year ago.

hi can you help me I have a hunter ceiling fan that runs with a remote that was lost so we purchased a honeywell universal remote control to hook up to the ceiling fan


the colors of wires coming from the ceiling are red, white, black and cooper


the fan has pink, red, yellow, white, black/grey, grey and the remote receiver has 2 wires one is black and one is white and on the other side is 3 wires that are black, white and blue


 


what colors go to the ceiling fan

Expert:  Steve G. replied 1 year ago.
Just so I understand, this 'remote' is a box with wires that connects to the fan itself? You then have a hand held remote that talks to it?

Please let me know so that we can continue.

Regards
Steve
Customer: replied 1 year ago.

yes the brain to the remote connects to the fan itself and then the fan connects to the ceiling.

Expert:  Steve G. replied 1 year ago.
Ok. Does the fan have lights?

If so, on the wall do you have two switches: one for the fan and one for the lights?

Please let me know so that we can continue.

Regards
Steve
Customer: replied 1 year ago.

yes

Expert:  Steve G. replied 1 year ago.
Ok, so your plan will be to leave both switches 'on' and control the fan and lights from the remote?

Please let me know so that we can continue.

Regards
Steve
Customer: replied 1 year ago.

yes that is correct

Expert:  Steve G. replied 1 year ago.
Ok, here is what I can tell you so far.

The remote 'brain'. The two wires are your AC power. You can connect them to the black and the white wire in your ceiling box. We are not going to use the red in the box so you can wire nut it off and wrap some tape around it.

The three wires coming from the brain are: Black - fan motor, Blue - fan lights, White - fan neutral.

We need to figure out what the pink, red, yellow, white, black/gray and gray wires are - these are the ones coming from the fan.

Give me five minutes and I will have that for you.

Steve
Customer: replied 1 year ago.

ok and one the other side of the brain for the remote is a blue wire, white and black wire and on the other side is just 2 wires a black one and a white one so the remote brain has 5 wires and the fan has the other pink, red, yellow, white, black/gray and gray wires and then the wires from the ceiling red, black , white and bare


 

Customer: replied 1 year ago.
I taped off the red wire and I got the two AC wires connected to the ceiling wires
Expert:  Steve G. replied 1 year ago.
I don't think you can make this work - at least, I don't think you will be able to control the speed of the fan.

The yellow, pink, red, gray etc wires are all separate speeds that the previous remote brain could control.

Let me have the model number of that Honeywell remote please.

Thanks
Steve
Customer: replied 1 year ago.

#40011 is the model # XXXXX honeywell


 


it says it will work on all brands of ceiling fans


 

Expert:  Steve G. replied 1 year ago.
Correct - all types of ceiling fans that don't already have remote controls.

The Honeywell is designed for a simple three wire fan/light, not one that already has a remote with multiple speeds controlled by that wiring.

Last resort - do you know the model number of the fan?

Steve
Customer: replied 1 year ago.
Yes we got the lights to the fan working with the remote
the model to the fan is 21621
Customer: replied 1 year ago.

yes I do believe the model number of the fan is 21871a-420

Expert:  Steve G. replied 1 year ago.
Good morning. Unfortunately, I do not know all of the wire colors for that fan.

The Honeywell remote that you purchased is not designed to be retrofit into a fan with an existing remote unit. If you were to get it to work, it would be a one speed one direction fan, you would not be able to reverse it or change the speed. Regardless, it is designed for a fan with a light with three wires - black white and blue.

If you lost the remote for the fan, then you should have purchased a replacement. It is Hunter part number 85094-02. >>>CLICK HERE<<< for a company that will sell you one.

I'll be here if you need further help with this issue. Please let me know.

Regards
Steve


JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
< Last | Next >
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
  • http://ww2.justanswer.com/uploads/WI/WireitUp/2012-6-17_18212_Photo00006.64x64.jpg Jason's Avatar

    Jason

    Service Technician

    Satisfied Customers:

    3278
    Over 15 years of experience in all types of installations, troubleshooting, and repairs.
  • http://ww2.justanswer.com/uploads/MI/MikeG2010/2012-6-7_192640_IMG01612.64x64.jpg Mike G.'s Avatar

    Mike G.

    Master Electrician

    Satisfied Customers:

    5318
    Proven Professional 45 years Experience
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Master Electrician

    Satisfied Customers:

    2149
    Contractor-40 Years in the ElectricalTrade
  • http://ww2.justanswer.com/uploads/electrifier/2008-12-16_200429_headbob1.jpg electrifier's Avatar

    electrifier

    Master Electrician

    Satisfied Customers:

    1454
    Electrical contractor and electrical inspector for over 24 years with phone and networking expertise
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Master Electrician

    Satisfied Customers:

    1115
    Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain
  • http://ww2.justanswer.com/uploads/UR/urelectrician/2012-9-28_223652_JustAnswerPic.64x64.jpg Kevin's Avatar

    Kevin

    Licensed Electrician

    Satisfied Customers:

    993
    27 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector