How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kevin Your Own Question

Kevin
Kevin, Licensed Electrician
Category: Electrical
Satisfied Customers: 1092
Experience:  27 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector
71008832
Type Your Electrical Question Here...
Kevin is online now
A new question is answered every 9 seconds

Hi....We have an ONCue software package installed for our 14K

Resolved Question:

Hi....We have an ONCue software package installed for our 14K Kohler home generator. Is it wireless or do we have to hook up to router to get updates?Thanks
Submitted: 1 year ago.
Category: Electrical
Expert:  Jason replied 1 year ago.

Jason :

Hello. Welcome to Just Answer.

Jason :

According to my search of the manual, the generator has an Ethernet board option.

Jason :

It would appear that it requires a cable, hardwired connection.

Jason :

I didn't see anything about wireless.

Jason :

Do you need a link to the manual?

Customer : Thanks. People that have 2nd homes are supposed to be able to see there gen activity remotely.
Jason :

I noticed that in the manual too. Is there anything else I can do for you?

Customer :

How x

Customer :

How can that be if its' not wireless?

Customer :

It would have to be wireless to accomplish this,no?

Customer :

So, how do we get to see how the gens doing if we're at the shore, on our ipad or netbook?

Jason :

I believe it connects via an ethernet cable to your router, and you would need to log on to a site that shows the monitoring data. The manual didn't appear to be overly specific about those details. However, I honestly didn't read it in its entirety. I scanned it, looking for the answer to whether or not the machine requires a hardwired connection.

Jason :

If you would like me to do so, I can do more research to find additional details.

Jason :

I do apologize for the misunderstanding. I thought you only wanted to know whether the unit required a physical connection to the router.

Customer : Thanks. I just wanted to know how we can access it remotely and see what's going on with it. Can you pass on the question if you can't help me?
Jason :

Sure. Perhaps one of the other electricians here is familiar with this unit. Thank you for the opportunity to help.

Expert:  Kevin replied 1 year ago.

Hello.....my name is XXXXX XXXXX I will be happy to assist you with your electrical question. My goal is to exceed your expectations on Just Answer!

 

1) Jason's replies were correct. The ONCue software package includes a Network Bridge that connects to the gen set. The Network Bridge is an Ethernet connection to a DSL or Cable Modem. You will need to run a CAT 5E, 4 pair Structured Cable from the Bridge to your router. A router which accepts RJ45 connections is required. This is a hard-wired connection and NOT Wireless.

 

 

2) In addition to the CAT 5E cable, you will need to install (1) one RJ45 crimp-on connector at each end. One RJ45 plugs into the RJ45 female connector at the Network Bridge and the other RJ45 connection plugs into your router. Suggest wiring the RJ45's using the T568B wiring standard as this is the most common for Ethernet Networks. You will also require an RJ45 crimping tool. If you don't want to crimp the connectors, you can use a RJ45 punch down jack at each end and then use CAT 5E pre-connected patch cables for your connections. The CAT 5E RJ45 terminations or punch down @ each end must adhere to the proper color code. If you have flipped color pairs on the CAT 5E RJ45 connections, the signal will not work. CAT 5E cable is color coded as blue, orange, green & brown and has 4 pairs for a total of 8 conductors.

 

Here is a link to Home Depot. This is what the RJ45 connectors look like:

 

http://www.homedepot.com/p/Ideal-RJ-45-8-Position-8-Contact-Category-5e-Modular-Plugs-25-per-Card-85-346/100012932#.UdoMBPko59A

 

3) You will need to install the ONCue software package on your home PC computer. The home PC, DSL or Cable Modem and the router must remain in the ON position (requires power @ the wall receptacle or power strip) at all times in order to monitor the Gen Set activities. Refer to the block diagram located on page 2 of the installation manual. Once everything is set up at home, you will then be able to connect into your home PC anywhere (via remote access) from the internet. You will be accessing your home network to monitor the gen set activity and not a 3rd party web site.

 

See the ONCue Installation Manual link as shown below:

 

http://www.electricgeneratorsdirect.com/manuals/OnCue%20Install%20_All.pdf

 

4) You will also require a UPS (battery backup power) that will connect to your router and PC. Once you loose commercial electric power at your home, the only way to monitor the ONCue software/Gen Set is thru your PC. A UPS is typically rated in minutes (15 minutes, 30, 60, etc.) and wattage. Total the wattage of your router, modem & PC and size the UPS accordingly in order to support the required wattage of your peripheral equipment. Purchase a UPS that has a higher wattage than you require. If you undersize the UPS in terms of wattage and backup time, you may not be able to remotely access your home PC during a prolonged power outage to monitor the Gen Set. The longer the run time on the UPS, the higher the purchase price. You can purchase a UPS at any Best Buy or computer store.

 

 

 

Hope this helps.........If you have any additional questions, let me know and I'll be glad to answer them for you.

 

Otherwise, don't forget to rate me before you log Off.

The next time you have an electrical question, you can also request for me at:http://www.justanswer.com/home-improvement/expert-your-electrician
..........Thanks..............Kevin!



Kevin, Licensed Electrician
Category: Electrical
Satisfied Customers: 1092
Experience: 27 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector
Kevin and other Electrical Specialists are ready to help you
Expert:  Kevin replied 1 year ago.

Thank you for the excellent service rating...........much appreciated!

 

If you have any other questions, just let me know.

 

Take care and have a great evening..........Thanks............Kevin!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
< Last | Next >
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
  • http://ww2.justanswer.com/uploads/WI/WireitUp/2012-6-17_18212_Photo00006.64x64.jpg Jason's Avatar

    Jason

    Service Technician

    Satisfied Customers:

    3278
    Over 15 years of experience in all types of installations, troubleshooting, and repairs.
  • http://ww2.justanswer.com/uploads/MI/MikeG2010/2012-6-7_192640_IMG01612.64x64.jpg Mike G.'s Avatar

    Mike G.

    Master Electrician

    Satisfied Customers:

    5318
    Proven Professional 45 years Experience
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Master Electrician

    Satisfied Customers:

    2149
    Contractor-40 Years in the ElectricalTrade
  • http://ww2.justanswer.com/uploads/electrifier/2008-12-16_200429_headbob1.jpg electrifier's Avatar

    electrifier

    Master Electrician

    Satisfied Customers:

    1454
    Electrical contractor and electrical inspector for over 24 years with phone and networking expertise
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Master Electrician

    Satisfied Customers:

    1115
    Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain
  • http://ww2.justanswer.com/uploads/UR/urelectrician/2012-9-28_223652_JustAnswerPic.64x64.jpg Kevin's Avatar

    Kevin

    Licensed Electrician

    Satisfied Customers:

    993
    27 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector