Kevin : Hello, and welcome to JA!!
JACUSTOMER-z14xqazt- : Hi, Kevin.
Kevin : This could be one of several things, the easiest to try is to replace the switch
Kevin : Then, check connection in the switch box and the light itself
JACUSTOMER-z14xqazt- : Okay. I am prepared to try that; however; I will need to purchase a new switch first.
Kevin : If you like, you can borrow a switch from another room. Just be sure to identify which wires went where
JACUSTOMER-z14xqazt- : Good point. Alright.
Kevin : If changing the switch does not work, you must check connection in the light, and the switch box. Keep in mind, it could be wires that are not connected to the switch causing the problem
Kevin : look for loose, burnt, or broken wires
JACUSTOMER-z14xqazt- : This is my first time working with JA. Will the format allow me to get ideas from you...then take a break while I "live life," purchase items, etc., and then come back to you tomorrow to continue the discussion? Or do we need to conduct all our business in one session?
Kevin : yep
Kevin : you can come back any time
JACUSTOMER-z14xqazt- : Okay. Great, because I don't THINK I have the time to work this through to completion right now.
Kevin : If what I have suggested solves the problem, please come back and rate my service. If not, open the ja website, click on my questions, and then open this question
JACUSTOMER-z14xqazt- : Will our chat session be sent to my email, and how will I be able to re-initiate contact later? Sorry for so many, non-substantive questions.
Kevin : send me a message on here, and I will get a notification on my phone
JACUSTOMER-z14xqazt- : Okay. I will definitely rate your service. I did see that you need an OK or higher to get paid. I will make a point of remembering to do that.
Kevin : But please, dont rate until you are satisfied. If my suggestions dont solve the problem, come back and we will try something else
JACUSTOMER-z14xqazt- : So I didn't create a log-in. I'm not quite sure how JA will know who I am when I return. For that reason, I'm a bit wary about closing the current browser. And yes, I won't rate until I'm satisfied.
Kevin : hmm.... I would go ahead and create a log in then
Kevin : The most likely culprit is a faulty switch
JACUSTOMER-z14xqazt- : I did just hit the SAVE & EXIT button, and it showed me as logged in. Hmm. I'll take a look in MY ACCOUNT...
Kevin : OK. If nothing else, just leave the window open
JACUSTOMER-z14xqazt- : I think I've got it now Kevin...I just created a login. Thanks for the initial session. I'll work on the switch and come back later. Cheers.
Customer: Kevin, are you there?
Kevin : Yep
Customer: Hello again Kevin. I've waited a couple of days to see if the light switch change resolved the problem. It didn't, but we figured out one more clue in the process.
Customer: Both the original and replacement switches were "dimmer" switches. If we turn the dimmer switch on fully...that is to say to the switches brightest possible setting, we tend to get flickering. If, on the other hand, we limit the dimmer switch to approximately two-thirds of it's brightest setting, then we eliminate the flickering.
Customer: Your thoughts?