How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Service Technician
Category: Electrical
Satisfied Customers: 3628
Experience:  Over 15 years of experience in all types of installations, troubleshooting, and repairs.
9920183
Type Your Electrical Question Here...
Jason is online now
A new question is answered every 9 seconds

Kohler whole house automatic generator wont stop running now

Customer Question

Kohler whole house automatic generator won't stop running now that power is restored to home.
Submitted: 1 year ago.
Category: Electrical
Expert:  Jason replied 1 year ago.

Jason :

Hello. Welcome to Just Answer.

Jason :

I just tried to speak with a Kohler tech support agent, and it appears they don't offer that service over the phone.

Jason :

I may be able to gain further assistance from them if I can have your zip code.

Customer :

Why would that help?

Jason :

I would be happy to offer my professional opinion on what is causing the issue.

Customer :

okay, thanks.

Jason :

If I have your zip code, I will know which authorized service center to contact for help.

Customer :

22551

Jason :

This sounds like a relay that has a bad coil.

Customer :

That fast?

Customer :

That service center is good!

Jason :

Or, a contact is welded in the closed position. That's not information from Kohler, that's my opinion... after 20 years of full time electrical work (union trained).

Customer :

How urgent is this to get in touch with my local electrician?

Jason :

There is most likely a relay that monitors utility power. The worst thing about this is the waste of fuel. Did the transfer switch go back to utility power, but the generator won't shut off?

Customer :

yes.

Jason :

There are always control wires between the generator and the transfer switch. If you can trace those in the transfer switch, they'll likely lead to the relay.

Customer :

Sounds like I'm above my head here. Girl. ugh. I need to contact someone who can deal with it I guess.

Jason :

It's okay that you're a girl. In fact, I am always impressed when a female tackles an electrical issue on her own.

Jason :

I hope that doesn't sound offensive, I certainly don't mean it to be.

Customer :

I hate to not pay you but I'm in no better shape.

Jason :

It seems most of the women I know would just look for help immediately, from an electrician. You were willing to address it yourself.

Customer :

I thought maybe a walk through of something simple could be achieved here....

Customer :

Thanks anyway....

Jason :

That's okay. I understand. If you could post a photo of the inside of the transfer switch, I would be able to further assist. I did punch your zip code into Kohler's website, and it returned no results.

Jason :

No rating is better than a bad rating, and I will continue to help you as much as I can. Would you be able to post a photo of the inside of the transfer switch?

Customer :

I really don't like messing with it while everthing is "ON". This means unscrewing the box right?

Jason :

Yes, the cover of the transfer switch would have to come off. I can sympathize about not wanting to open it when the generator is running. In that state, all of the largest wires inside are energized. That would be utility incoming, generator incoming, and Load outgoing.

Jason :

I wouldn't be afraid to open it, but again, I've been an electrician for 20 years.

Customer :

Yeah, what I thought. I think I'll have to pass on this one and go local. Sorry.

Jason :

No problem. Best of luck with the repair. I'm sure your local electrician will take good care of you. Sorry we couldn't knock it out.

Customer :

Thnaks. Just I'm a wimp when it comes to live wires.

Jason :

One more thing...

Jason :

Not a wimp, just smart enough to know what you are comfortable with.

Jason :

Does this generator run on natural gas?

Customer :

LP

Jason :

OK, there should be a shutoff valve outside the unit, on the gas piping. If you close that, the generator should turn off.

Customer :

Will do if necessary and can't get local guy to call/come by.

Customer :

Thanks.

Jason :

You are most welcome. Happy for the opportunity to help. Have a great night.

Jason :

If you find that we can be of further assistance, please don't hesitate to reply to this thread.

Customer :

k

Expert:  Jason replied 1 year ago.
Thanks again, take care.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
< Last | Next >
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
  • http://ww2.justanswer.com/uploads/WI/WireitUp/2012-6-17_18212_Photo00006.64x64.jpg Jason's Avatar

    Jason

    Service Technician

    Satisfied Customers:

    3278
    Over 15 years of experience in all types of installations, troubleshooting, and repairs.
  • http://ww2.justanswer.com/uploads/MI/MikeG2010/2012-6-7_192640_IMG01612.64x64.jpg Mike G.'s Avatar

    Mike G.

    Master Electrician

    Satisfied Customers:

    5318
    Proven Professional 45 years Experience
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Master Electrician

    Satisfied Customers:

    2149
    Contractor-40 Years in the ElectricalTrade
  • http://ww2.justanswer.com/uploads/electrifier/2008-12-16_200429_headbob1.jpg electrifier's Avatar

    electrifier

    Master Electrician

    Satisfied Customers:

    1454
    Electrical contractor and electrical inspector for over 24 years with phone and networking expertise
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Master Electrician

    Satisfied Customers:

    1115
    Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain
  • http://ww2.justanswer.com/uploads/UR/urelectrician/2012-9-28_223652_JustAnswerPic.64x64.jpg Kevin's Avatar

    Kevin

    Licensed Electrician

    Satisfied Customers:

    993
    27 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector