Welcome. My name is XXXXX XXXXX would be glad to assist.
2. How many wires are there loose and not connected? Colors?
1. What is the voltage of the heater? What power do you have available?
Looking at the wiring diagram for the heater, there should be a loose black wire, a loose blue wire. Yellow wire should be connected to another black wire with a marrett and not to be undone.
There should be a green screw in the wiring compartment that the ground wire will connect to from your power source.
The diagram states this----The loose black wire L1 in the heater connects to the wall black wire. There is a black wire and blue wire connected with a marrett, that is where you connect the wall white wire L2. Then the ground screw is where to connect the bare ground wire. The yellow and black that are together, are not touched and left as is.
This site seems very slow this morning. I am finally able to load this chat. Give me a minute to catch up. Thank-you.
Site is experiencing problems, trying to get a diagram uploaded and no luck quite yet.
I was starting to wonder about the voltage as well. It is suppose to be a 240 volt as that is what the old one is.
It should have a nameplate that states the voltage
I'm told there is just a black wire loose coming off the new heater. So I see you are saying there should also be a blue. I will get him to look closer. And, thank-you I didn't think he should have to start disconnecting already marretted wires.
Can you see that image?
After reviewing the manual, the blue isnt loose but connected to a black right now
Do not undo the yellow and black, they are connected to the high limit on the heater.
ok, yes I see your diagram and understand enough to relay the message to installer. I will also make sure he checks for the 240v stamp. Thank-you very much for all your assistance with this.
You are very welcome. Yes, do be sure the heater is 240 volts if that is your supply voltage
Definitely. Have a great day and week-end. Cheers!
you too, thank you