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Welcome. My name is XXXXX XXXXX would be glad to assist.
Wish to confirm the following:
1. If you press the "TEST" button on the Ground fault receptacle, will it trip out? (Pop the reset button out)2. Do you have a voltage tester?
reset button does not pop out.
I don't have a voltage tester.
Ok, thanks so much for information.First the GFCI is definitely bad and needs removal, there is no question about that part.Now, if you remove the GFCI from the box, and find wires on the top side and bottom side, then that GFCI is protecting other receptacles downstream and that may be your problem on the receptacles are not operating.If there are only wires on the bottom (LINE SIDE written on the back), then the other receptacles are not protected by that one GFCI but could be a loose connection on the bad ones or at a connection point by wire nuts inside any receptacle box.Here is how the GFCI wiring is on one that has downstream receptacles.Also, here is a video that shows how to change out a GFCI.CLICK HERE to watch