Hello my name isXXXXX will be glad to assist you.
Just to be sure I understand, In the wall box, you have 3 wires that were hooked to the old switch correct? These were 1 red, and 2 black, with a bundle of white wires in back of box?
This is Correct
Ok, The switch you removed is this the only switch that controls the light(s) or is there another location in which you are able to turn light (s) on or off
This is the only one however, there is a switch in the garage by the walk through door that does not seem to do anything. it would make sense from its location if it also worked the front lights. Is it a 3 way?
Are you able to see my post ok?
yes, the display area is really small though.
Is there more than one switch that controls the light (s) you are attempting to install the timer on?
It sounds like you have a 3 way switch loop, based on the wire colors you have in the box you are attempting to install the timer in.
does that mean i need a different timer or is this one useable?
Now If this is a 3 way loop, it is possible to move some wires around and make it work as a single pole. I We can attempt to do so if you are comfortable doing so
This is a diagram of a normal 3 way switch loop.
Do you have a voltage tester?
I am not that comfortable doing that. I think that I would like to get an electrician here to get the other switch to work if that is the case and then get the correct timer for the application. I have always wondered what that other switch was for.
I am feel pretty certain, this is a 3 way loop, I can understand if you don't feel comfortable working with electrical. I always say knowing your limits is one of the smartest things you can do. If you decide you would like to try it your self I will be glad to help you. Also if you decide to fix the 3 way switches the timer you have will not work with a 3 way system you may have to purchase another timer.
hi this is john .........it is clear that you do not feel comfortable connecting the wires, i think it is important to know the fact that the white wire of the timer being hooked up to a black wire in the switch box was overlooked in the previous postings......you may have blown the timer by making the white wire of the timer (neutral) hot
just wanted to let you know for no other reason