How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask TAKPOWER Your Own Question

TAKPOWER
TAKPOWER, Licensed Electrician
Category: Electrical
Satisfied Customers: 131
Experience:  14 years of residential electrical experience
50341744
Type Your Electrical Question Here...
TAKPOWER is online now
A new question is answered every 9 seconds

I have fairly new allen + roth ceiling fan with a remote control.

Resolved Question:

I have fairly new allen + roth ceiling fan with a remote control. Recently the remote control stopped controlling the lights and the fan. Battery replaced and LED comes on. Fuses okay. Wall switch on. Any ideas?
Submitted: 2 years ago.
Category: Electrical
Expert:  TAKPOWER replied 2 years ago.

TAKPOWER :

Hi. My name isXXXXX will be glad to assist you with your questions.

Customer:

Hi Tim.

Customer:

Any ideas what might be wrong?

TAKPOWER :

it could be a couple things.Either the connection has come loose in the top of ceiling canopy,or the dip sticks code might of got changed when installing battery

Customer:

I see the dip stick codes are all to "on"

TAKPOWER :

are they numbered

Customer:

I haven't touched the fan itself so I'm guessing its the code. Yes they are numbered one to four

TAKPOWER :

are they all up or down?

Customer:

all up toward where it says "ON" on the left side and "DIP" on the right.

TAKPOWER :

the fan and light do not work at all even with wall switch?

Customer:

No. The remote does everything. Controls an upper and a lower light and 3-speeds of fan.

TAKPOWER :

but there is a wall switch that stay on all the time?

Customer:

Yes. It's on.

TAKPOWER :

it could be something in this wall switch it would be the easiest and first place i would check.Are you comfortable with checking it out?

Customer:

Sure. There are two switches. The left one controls the fan and the right I have no idea. But, yeah. I'm okay with it.

TAKPOWER :

Ok turn off power to these switches,make sure the connection to switches are in tight and also check the whites that are bundled together and make sure one of them or more have not come loose from connection

TAKPOWER :

do you have any types of tester?

Customer:

I don't and I have a huge TV that partially obstructs total access and I am extremely tired. I probably wouldn't be too useful on finding it. Can I try again tomorrow with you?

TAKPOWER :

That is fine i will be back on in the afternoon,I will go ahead and type up some instruction for you to try tomorrow in case im not on when your ready to look at it.Just leave this chat open and you can jump back in tomorrow

Customer:

That's great. Thanks for your help.

TAKPOWER :

Your welcome

TAKPOWER :

If your tv is blocking the switches and you can reach the ceiling fan connections at the ceiling i would try there first.Turn off power and check the connections at ceiling,pull on all connections under wirenuts and see if any come out.If none come out you still need to undo the connections and redo just to make sure everything is tight and making good contact with each other.after doing this restore power and turn switch on and check.If your fan has a receiver in the canopy where the wires connect from ceiling to fan,make sure the dip SWITCHES match the combination on remote.if all of this checks out then check behind switches.Good luck and let me know if you have any questions.

Customer:

Getting ready to start your suggestions. I'll let you know what happens.

Customer:

I give up. I think this is beyond my ability and patience. High ceilings and a low ladder don't help nor does 20+ wires stuffed into a small opening. I rent this room and my landlord is now up to bat. Thanks for your help though. I'm sure it's something simple but yet complex for a guy like me.

TAKPOWER, Licensed Electrician
Category: Electrical
Satisfied Customers: 131
Experience: 14 years of residential electrical experience
TAKPOWER and other Electrical Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
< Last | Next >
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Master Electrician

    Satisfied Customers:

    1425
    Licensed Master Electrician - OnQ Certified Data Voice Audio Video Installer
  • http://ww2.justanswer.com/uploads/WI/WireitUp/2012-6-17_18212_Photo00006.64x64.jpg Jason's Avatar

    Jason

    Service Technician

    Satisfied Customers:

    3278
    Over 15 years of experience in all types of installations, troubleshooting, and repairs.
  • http://ww2.justanswer.com/uploads/MI/MikeG2010/2012-6-7_192640_IMG01612.64x64.jpg Mike G.'s Avatar

    Mike G.

    Master Electrician

    Satisfied Customers:

    5318
    Proven Professional 45 years Experience
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Master Electrician

    Satisfied Customers:

    2149
    Contractor-40 Years in the ElectricalTrade
  • http://ww2.justanswer.com/uploads/electrifier/2008-12-16_200429_headbob1.jpg electrifier's Avatar

    electrifier

    Master Electrician

    Satisfied Customers:

    1454
    Electrical contractor and electrical inspector for over 24 years with phone and networking expertise
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Master Electrician

    Satisfied Customers:

    1115
    Over 35 years residential, commercial, industrial wiring, install, troubleshoot, service, maintain
  • http://ww2.justanswer.com/uploads/UR/urelectrician/2012-9-28_223652_JustAnswerPic.64x64.jpg Kevin's Avatar

    Kevin

    Licensed Electrician

    Satisfied Customers:

    993
    27 years as a Licensed Electrical Contractor in Illinois, 5 year college Electrical Instructor, Former Electrical Inspector, Diploma in Digital Electronics, Former Illinois Licensed Home Inspector